Baytown area residents looking to skip the drive and doctor’s office waiting room can connect with a board-certified Houston Methodist healthcare provider 24/7 with no appointment necessary via virtual urgent care.

Virtual urgent care, available through the MyMethodist app, provides easy access to services, allowing patients the opportunity to see a provider via video. With virtual urgent care, a patient can get help for minor illnesses from the comfort of their own home. In addition to virtual urgent care, the MyMethodist app also provides access to virtual behavioral health and virtual nutrition counseling.

Conditions that may be appropriate for virtual urgent care video visits include cold/flu symptoms, pink eye, skin infections/rash, allergies, cough, fever, headache and upper respiratory infections. Houston Methodist Primary Care Group and Specialty Physician Group doctors are available for virtual visits.

The MyMethodist app includes access to medical records through MyChart, physician communications, test results, bill payment, prescription refills, and way finding maps for Houston Methodist Baytown Hospital and Houston Methodist facilities across the greater Houston area.

Anyone with access to the IOS or Android app stores can download the MyMethodist mobile app. Simply download the app, select a provider and begin your visit. Urgent care video visits allow patients to have a face-to-face conversation to address certain medical issues without the need for scheduling an in-person appointment, unless otherwise directed by the medical provider.

Baytown area residents concerned they may have been exposed to COVID-19 may use virtual urgent to connect with a provider as an alternative to scheduling an in-office doctor’s appointment. Whether you are experiencing COVID-19 symptoms or want to avoid spreading or catching germs, you can speak to a virtual urgent care provider 24/7. The provider will be able to help you determine if testing is needed and advise you on where you should go.

While the COVID-19 test cannot be administered through virtual visits, this screening method helps keep patients who do not need COVID-19 screening out of the emergency room.

For more information about Houston Methodist virtual urgent care, visit

Revised visitation policy

To ensure the safety of patients and caregivers, Houston Methodist Baytown Hospital has implemented a revised visitation policy that no longer permits visitors. The policy, in effect at all Houston Methodist facilities, allows for compassionate exceptions to be made for visitors over the age of 18 in certain situations, including:

• Maternity, postpartum and NICU patients: One healthy partner/parent

• Disabled patients: One healthy visitor

• Critical patients: One healthy visitor

• End-of-life patients: Two healthy visitors at a time

• Discharge patients: One healthy visitor to assist

Patients admitted to the emergency department for COVID-19 evaluation or have tested positive for the virus will not be permitted visitors.

Patients are encouraged to utilize electronic communication, such as smartphone or video chat in place of in-person visitation whenever possible.


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