Frontier service was lost for some residents after a telephone pole was knocked down in an accident. 

Some Baytown residents have been left frustrated after two men drove their vehicle into a telephone pole, knocking out their landline service. 

Janie Abbott, a Walnut Ridge resident, said the landline service they receive is through Frontier Communications. However, since the Nov. 24 accident at Ward Street and Strickland Street, not only have some residents been without landline service, they have also had difficulty in getting in touch with a live human being. 

“I just got a call from a girl, and she said she was calling me back saying they were still working on it,” Abbott said. “I said I was appreciative of you telling me this, but do you have any idea when it is going to be fixed. And she said she did not.” 

Abbott said it has been frustrating not knowing when service will be returned.

Robert Elek, Frontier Communications spokesman, said Tuesday the company is looking into the problem.  

“We estimate that customers will have services restored by this weekend, with the relocation possibly taking longer,” Elek said. “The accident was beyond Frontier’s control, and we thank our customers for their understanding as we work diligently and as quickly as possible to repair the damages and restore service.”

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